FREQUENTLY ASKED QUESTIONS

Our 500mg All-In-One vape comes with a re-chargeable battery. If your pen stops working, the battery is probably dead, simply attach a USB-c charger cable and plug it in to a power source to re-charge.

These units come pre-charged and will be ready to use right out of the packaging, however, if it is not producing vapor, try giving it a charge.

 If you have started using your vape and you have oil left but the pen stops working there are a few reasons this could happen including oil viscosity, storage parameters and length of storage time, which can degrades the battery.

If your vape pen is still not working, bring it back to the dispensary you purchased from and inquire about their replacement policy. First, make sure you have your receipt for the purchase of your vape. Second, contact the store where you purchased the vape and let them know about the issue. 

You can also email us and send us the name and location of the store where you purchased the product and attach an image of the product label with the batch number so that we can investigate. If a replacement is needed we will work with the dispensary or another nearby dispensary to arrange a replacement. We will not be able to ship you a new product.

The first thing to do is to identify if the problem is the cartridge or the battery you are connecting it to. Ensure the battery is fully charged. 

Next remove the cartridge from the battery and check that you have a clean surface on the bottom ring of the cartridge between the threading. Also check that you have a clean surface on the center post contact of the battery, between the threading where you screw in the cartridge. Once you clean those two surfaces free of debris simply screw the cartridge back in and take a puff. 

Other factors could be clogging caused by the viscosity of the oil, the temperatures your hardware is exposed to both environmentally but also from your battery if you are heating the oil up too much. This can cause it to get too runny and flood the center post. Also, consider how long it has been sitting in the cartridge and at what angles. It’s a good general practice to store your cartridge upright as much as possible to keep the apertures covered with oil.

If the cartridge is still not working, you can email us and send us the name and location of the store where you purchased the product and attach an image of the product label with the batch number so that we can investigate and arrange a replacement if needed.

Simply put, as you consume the oil from this airtight chamber in the cartridge, the space created must be replaced. The air that is filling that gap created by the consumption of oil is not coming from the top of the cartridge but instead through the apertures (holes in the bottom of the glass chamber) and up into that void. The existence of an air bubble is an indication that this displacement happened. As the oil leaves the cartridge, the air bubble comes in. 

Sometimes an air bubble can form around an aperture or even a cartridge being left on its side can cause the apertures to be exposed to air and not oil. When this happens, you will see a decrease in vapor as there is not as much oil in the chamber to vaporize. 

To fix this leave the hardware in an upright position in sunlight to allow the oil to warm drop down and cover the apertures fully, once again flooding the chamber with oil.

Each one of our cartridges are precisely filled and then checked for accuracy, so you will never receive an underfilled product. In some cases, the amount of oil that you typically see in the chamber of the cartridge can fluctuate due to the amount of oil that cartridge absorbed into the ceramic wicking material. Rest assured all hardware is filled to the amount listed.

We use CCELL ceramic coil technology, 10MM 510 thread cartridges that utilize even heat distribution, and maximum oil saturation. Ceramic coil technology delivers unparalleled vapor plumes and flavor. These cartridges are also designed so that you use every last drop of oil and you are leaving nothing in the tank when finished.

Cilicon 2000mg 510 THREAD, 14MM cartridges and 500mg AIO vapes use food-grade glass tanks, stainless steel posts, and new ceramic heating technology (FORMATRIX™ Ceramic Heating Coil) for a rich and pure taste. They are designed to avoid leakage and clogging and provide improved efficiency for the ultimate vape experience.

First make sure that you are purchasing the product from a state that we are in using our online store finder where most of the stores that carry The Clear products are listed. Also, ensure that you only purchase product from a licensed dispensary.

Typically this has to do with vaping oil at too high of temperatures. First make sure that you do not have the voltage setting on your battery too high. If you have a variable voltage battery turn it to a lower setting and this usually helps with the flavor.

Next inspect the apertures (holes in the bottom of the glass chamber). You want to see that these all have oil covering them and you do not see air bubbles, or the oil all pushed to one side of the body as this will affect flavor. If this is the case, see “What to do if I am not getting as big of a hit?”

Use the preheat setting on your button battery to help get some of that oil down into the chamber of the cartridge. Generally, the burnt taste is due to a lack of oil surrounding the coil. 

A properly stored device is one that is child safe, in a dark and cool area, and in an upright position with the mouthpiece up. Consider storing it in a lockbox if you need to keep it out of reach from children. Check out our Merch page for our innovative potstickers to help with this.