FREQUENTLY ASKED QUESTIONS
The Clear Hardware Questions
The first thing to do is to identify if the problem is the cartridge or the battery you are connecting it to. Ensure the battery is compatible with your cartridge and is fully charged. While our cartridges can be compatible with other 5/10 threaded batteries, we do recommend our 14mm 5/10 threaded battery for the best vaping experience.
If the unit is still not working after connecting to charged battery, remove the cartridge from the battery and check that you have a clean surface on the bottom ring of the cartridge between the threading. Also check that you have a clean surface on the center post contact of the battery, between the threading where you screw in the cartridge. Once you clean those two surfaces free of debris simply screw the cartridge back in and take a puff.
Other factors could be clogging caused by the viscosity of the oil, the temperatures your hardware is exposed to both environmentally but also from your battery if you are heating the oil up too much. This can cause it to get too runny and flood the center post. Also, consider how long it has been sitting in the cartridge and at what angles. It’s a good general practice to store your cartridge upright as much as possible to keep the apertures covered with oil.
If the cartridge is still not working, you can email us and send us the name and location of the store where you purchased the product and attach an image of the product label with the batch number so that we can investigate and arrange a replacement if needed.
Simply put, as you consume the oil from this airtight chamber in the cartridge, the space created must be replaced. The air that is filling that gap created by the consumption of oil is not coming from the top of the cartridge but instead through the apertures (holes in the bottom of the glass chamber) and up into that void. The existence of an air bubble is an indication that this displacement happened. As the oil leaves the cartridge, the air bubble comes in.
Sometimes an air bubble can form around an aperture or even a cartridge being left on its side can cause the apertures to be exposed to air and not oil. When this happens, you will see a decrease in vapor as there is not as much oil in the chamber to vaporize.
To fix this leave the hardware in an upright position in sunlight to allow the oil to warm drop down and cover the apertures fully, once again flooding the chamber with oil.
Each one of our cartridges are precisely filled and then checked for accuracy, so you will never receive an underfilled product. In some cases, the amount of oil that you typically see in the chamber of the cartridge can fluctuate due to the amount of oil that cartridge absorbed into the ceramic wicking material. Rest assured all hardware is filled to the amount listed.
We use CCELL ceramic coil technology, 14MM 510 thread cartridges that utilize even heat distribution, and maximum oil saturation. Ceramic coil technology delivers unparalleled vapor clouds and flavor. These cartridges are also designed so that you use every last drop of oil and you are leaving nothing in the tank when finished.
Cilicon 2000mg 510 THREAD, 14MM cartridges and 500mg AIO vapes use food-grade glass tanks, stainless steel posts, and new ceramic heating technology (FORMATRIX™ Ceramic Heating Coil) for a rich and pure taste. They are designed to avoid leakage and clogging and provide improved efficiency for the ultimate vape experience.
First make sure that you are purchasing the product from a state that we are in using our online store finder where most of the stores that carry The Clear products are listed. Also, ensure that you only purchase product from a licensed dispensary.
Typically this has to do with vaping oil at too high of temperatures. First make sure that you do not have the voltage setting on your battery too high. If you have a variable voltage battery turn it to a lower setting and this usually helps with the flavor.
Next inspect the apertures (holes in the bottom of the glass chamber). You want to see that these all have oil covering them and you do not see air bubbles, or the oil all pushed to one side of the body as this will affect flavor. If this is the case, see “What to do if I am not getting as big of a hit?”
Use the preheat setting on your button battery to help get some of that oil down into the chamber of the cartridge. Generally, the burnt taste is due to a lack of oil surrounding the coil.
A properly stored device is one that is child safe, in a dark and cool area, and in an upright position with the mouthpiece up. Consider storing it in a lockbox if you need to keep it out of reach from children. Check out our Merch page for our innovative potstickers to help with this.
The Clear Battery Questions
No, you can use any 510 thread battery with our cartridges. Note that some batteries are designed to work with a specific cartridge so you could not get as good of a puff because the cartridge and battery are not 100% designed for each other. You also run a risk of compatibility. If the cartridge is not working, there is a good chance it’s the battery that is the issue.
The Clear’s new variable voltage battery (for the 14mm hardware) is a versatile 510 thread battery designed to be compatible with a wide range of cartridges.
There are two main voltage settings available. Click the button three times to adjust the voltage. The light color will change to signify the different voltages.
White Light: 3.0 Volts
The white light signifies the lower voltage setting at 3.0 volts. This lower setting generally works best with oils that have a lower viscosity and for consumers who prioritize flavor and terpene preservation. By using less heat, you will get the most flavor out of the oil but a lighter vapor hit.
Yellow Light: 3.6 Volts
The yellow light signifies the higher setting at 3.6 volts. This setting provides a more powerful heating element, giving you larger, more robust vapor hits. This voltage is generally ideal for consuming higher viscosity oils or for users who simply prefer a bigger cloud.
How to Use the Battery
To operate the battery, you must first power it on by quickly clicking the button five times.
The battery also has a Low Voltage Protection feature: if the battery light begins to flash, it is an indication that the battery is low and needs to be recharged.
The blinking indicates that this is a safety setting in the battery to ensure that you do not overheat the battery.
If your battery is blinking immediately on inhale, this indicates that it is not making a connection with the battery and either needs to be cleaned off and reconnected or is not compatible with that hardware and battery combination.
First if you push the button 5 times to turn on and it will not light up when you push the button then it needs to be charged.
A battery needs to be recharged when you go to take a puff and the battery blinks at you. This indicates that the battery is dead. If the battery is blinking when you draw it, then unscrew your cartridge and charge the battery.
Another way to know if your battery is at the point of needing a charge is to monitor the amount of vapor you are getting. If you are drawing your cartridge and you are getting great vapor then all of the sudden its starts getting less and less vapor this is usually an indication of a low battery.
Low vapor production may indicate a low battery charge. To charge your battery, first separate the vape cartridge from the battery.
A buttonless battery will come with a USB charger with a 510 thread at the other end. Screw the battery into the 510 thread end and plug in the USB end into a power supply. Only plug into a power supply that is 5 volts or less.
A battery with a button for different voltage settings will come with a cord with a USB at one end and a micro USB at the other end. Plug in the battery into the small micro USB end and plug in the USB end into a power supply. Only plug into a power supply that is 5 volts or less.
The battery light will indicate if it is charging and the light will shut off when the charging is complete.
The Clear Products Questions
We use sophisticated extraction techniques to maximize yields of the full cannabinoid profile in each plant. This includes CO2 extraction, hydrocarbon, butane and alcohol extraction. All these processes separate important cannabinoids from the flower we are starting with. No harmful chemicals are involved.
Many concentrate makers consider the process complete once the residual solvents are removed. This is only the beginning of the process for The Clear. Learn more about how we create the purest cannabis concentrate on the market.
We use naturally-derived botanical terpenes and flavonoids from plants to formulate all of our famous flavors. We get our flavor compounds from the highest quality certified manufacturers, and we thoroughly test for guaranteed consistency. Our terpene and flavonoid extraction process draws out the best, most concentrated form of natural flavor, which in turn means very little added flavor is needed to the finished product to get an amazing potent flavor.
Lobster Butter is our version of raw flavorless distillate. This product is untouched after distillation and polishing and contains no flavors. As our most potent, highest THC product this acts as a great base for formulating or consumed as is.
The cartridge will not necessarily expire to where it’s not smokeable. If you store it properly and avoid keeping it in extreme heat or cold it will last longer. If it’s past the expiration date, you can still vape the oil however there will be a reduction in potency, flavor, and effects as well as the color could be affected. If it sits for a very long time it can change consistency in color, in which case we recommend to not smoke it. The Clear does not take responsibility if you do choose to consume our products past the expiration date and become ill.
The Clear Purchase Questions
Currently, you can legally purchase The Clear products at licensed retail stores in the U.S. This includes Colorado, New Jersey, Nevada, Missouri, Massachusetts, Arkansas, and Montana.
Product and flavor offerings differ slightly by state.
Find a store location in any of these states on our Locations page. Simply type in your address or zip code in the ‘Your Location’ box, select your search radius and click the ‘Search’ button. A list of stores with names, contact information and directions will appear as a list next to the map.
The map will show the stores that currently carry The Clear products in your area. Zoom in or out to see the specific locations. Call the store ahead of your visit to make sure they have your desired product or flavor.
You can order The Clear THC products online ahead of your visit to a dispensary that offers online ordering. Go to the ‘Store Locator’ page to select your online shopping experience. Find and order products ahead of your visit to a store for pick up or if the store offers it, delivery. You can find The Clear products to order ahead on cannabis directory menus including Leafly, Weedmaps, I Heart Jane or Dutchie.
If you can’t find The Clear in your state, we’re not there yet. If you know someone who might be interested in licensing The Clear for their dispensary or full-service grow, don’t hesitate to reach out.
If you’re interested partnering with The Clear because you have a license to manufacture and/or distribute cannabis products in your state, we’d love to hear from you! Learn more and contact us here.
If you’re a retail license holder and are interested in getting The Clear products into your dispensary contact us here. Join our network of amazing storefront partners, in any of the states we are currently available!
For media inquiries email us at media@clrcan.com and for all other customer inquiries, contact us here.
